Introduction

In the digital age, the reliability of web hosting services is paramount. Hetuhost is committed to delivering high-quality web hosting solutions tailored to meet the diverse needs of our clients. Our Service Level Agreement (SLA) underscores this commitment, ensuring our clients enjoy uninterrupted service, supreme technical support, and superior performance that powers their online presence.

Our Services

Hetuhost offers a comprehensive suite of web hosting solutions, including:

• Linux Hosting : Versatile hosting solutions with a focus on performance and security.
• Reseller Hosting : Empower your business with scalable and efficient reseller hosting options.
• Virtual Private Servers (VPS) : Flexible and powerful VPS hosting for complete control over your server environment.
• Dedicated Servers : Ultimate performance and security for your high-traffic websites.
• Domain Services : Reliable domain registration and management services.
• Additional Features : SSD/HDD hosting options, free SSL certificates, cPanel/WHM access, unlimited email accounts, free migration services, and comprehensive malware protection.

Service Commitment

99.9% Uptime Guarantee
Our infrastructure is powered by Litespeed technology, ensuring fast loading times and consistent online presence. We guarantee 99.9% uptime, excluding scheduled maintenance and unforeseeable circumstances beyond our control.

Technical Support

Our technical support team is available 24/7 through email, phone, and live whatsapp chat. We commit to the following response times:

• Immediate : Live chat and phone inquiries in case of urgency.

Within 1 Hour on working days: Email/Ticket inquiries.

Free Migration Services

We provide hassle-free migration services, ensuring a smooth transition to our hosting platform with minimal downtime.

Remediation and Compensation

Should we fail to meet our service commitments, clients are eligible for the following compensations:

1. Uptime Guarantee : Service credits proportionate to the downtime experienced, beyond the guaranteed level.
2. Technical Support Delays : Service credits for response times that exceed our stated commitments.

Claim Process

Clients must submit a claim within 10 days of the incident. Claims will be reviewed within 7 business days, and eligible compensations will be applied to the client's account.
The above mentioned Remediation and Compensation in only valid for New users/clients.

Client Responsibilities

Clients are expected to comply with our hosting usage policies, fulfill payment obligations timely, and cooperate in resolving issues that may arise.

SLA Revisions

This SLA is subject to updates or revisions to reflect changes in our services or operational procedures. Clients will be notified of significant changes at least 30 days in advance.

Conclusion

At Hetuhost, we are dedicated to providing a hosting service that not only meets but exceeds your expectations. This SLA is our pledge to you - a commitment to transparency, reliability, and excellence in service.